be prepared for the 2022-23 academic year

15 December 2022

At the end of a year characterised by government turmoil, a cost-of-living crisis and policy U-turns, we’re facing further uncertainty as we enter 2023.

What’s clear, though, is the need for preparedness, resilience and an ongoing focus on achieving the best outcomes for children and young people. We’re committed to tackling these challenges with you, working together.

That’s why we’re constantly developing the support we offer to equip you to face current and emerging challenges, as efficiently, effectively and safely as you can.

Here's how we can help you be prepared for 2023:

be prepared for complaint management

Many schools are reporting a significant increase in the workload generated by the volume and complexity of complaints from parents.

We recognise the challenges this poses schools and trusts so we’re taking several steps to help reduce the impact this can have:

Managing complaints — exploring a new way forward

We’ll be sharing our report and recommendations from this roundtable event early in the new year.

Complaints management support pack

We’ll be providing a suite of best practice resources – including model letters, investigating templates, policy and procedure - with supporting guidance to help you handle each step of the complaints process effectively.

  • Efficient and effective processes – save time, increase quality, improve outcomes
  • Avoid common pitfalls – mitigate the risk of costly mistakes and unnecessary delays
  • Ensure compliance – developed by experts, tried, tested and proven best practice

Make sure your complaint management process enables you to be thorough, consistent and professional… yet more efficient.

Register interest in complaints management support pack

be prepared to keep children safe 

What are the implications for your school following the publication of the Independent Inquiry into Child Sexual Abuse (IICSA) report? Find out how the report’s recommendations could impact schools and what steps you can take.

A range of high quality safeguarding training sessions tailored for:

Governors and trustees

The safeguarding lead governor / trustee

MAT Designated Safeguarding Leads

Safer Recruitment

Engaging online compliance training for all staff

Other support includes:


MAT PartnerPlus

Free on-demand webinar running through the key changes

Safer Recruitment Support Pack

Briefings, guidance and updates from our safeguarding experts

All safeguarding children support

be prepared to manage exclusions effectively 

The latest DfE guidance on exclusions and suspensions changes the behaviour, suspension and exclusion framework; is your school or trust ready?

Available support includes:

Guidance on Behaviour in Schools – advice on how you can adapt

A support pack of resources and templates to manage the whole process

Training sessions for senior leaders and governing boards

All school exclusions support

be prepared to handle admissions appeals

The School Admissions Appeals Code 2022 is now in force and offers the option of virtual and physical hearings for appeals. Admission authorities are expected to adapt their operations accordingly.

We’re on hand to help prepare you for any appeals that come your way.

  • Advice on handling issues such as:
    • prejudice statements
    • parental complaints
    • investigations by regulatory bodies
  • Training sessions for clerks and admissions officers
  • Clerking services

These services are available in-person or virtually, to fit your requirements.

All admissions appeals support

be prepared to handle personal data securely

Our expert data protection lawyers assist on the approaches you should be taking, advising on all areas of information law from the implications of data protection and GDPR to the Freedom of Information Act.

Available support includes:

Continuous professional development for Data Protection Officers (DPOs)

  • available at foundation, intermediate, advanced levels, providing DPOs with all they need to keep up to date in 2023. Topic-specific masterclasses coming soon.

DPO helpline

  • providing instant access all year round to our expert education data protection lawyers

Data protection e-learning for all staff

  • engaging online training, providing you with management tools to evaluate outcomes and plug knowledge gaps.

All managing data and mitigating risk support

be prepared to get the best from your people

Your people are your most valuable asset and we know you’ll want them to hit the ground running, come the start of term!

Our HR Services for schools and academies offer high-quality employment advice and with fixed-term, pay as you go or bespoke support as you need it, we have a solution to meet your needs.

Other support includes:

Education and HR Policies

  • high quality documents to help you be compliant and ensure consistency

Template support pack

  • hundreds of ready-to-use documents to support your processes and meet best practice

HR Pathways

  • continuous professional development for trust leaders

Executive coaching for education

  • ideal for CEOs and trust leaders

Top tips for recruiting staff on a budget

All HR services and support

be prepared to join a multi academy trust

The academies programme has been successive governments’ flagship education policy and the DfE recently announced the 10,000th academy conversion.

We’ve helped handle one in five (over 2,000) of these conversions so we’re well placed to advise schools who are yet to embark on this journey. We’ve prepared guidance to support senior leaders, trustees and governors of maintained schools and single academy trusts as they consider the future of their school.

Available resources include:

‘Taking the next step’ guidance

  • developed in collaboration with the NGA and ASCL

MAT mergers

  • a guide for trustees developed with the NGA

Good governance

  • essential advice to avoid falling foul of the EFSA

All academy conversion support



Dai Durbridge


+44 (0)330 045 2105

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