Consumer and e-commerce
At Browne-Jacobson, we understand the importance of dealing with consumers, whether in physical shops on the high-street, online or a hybrid of the two. And we understand that complying with the various consumer and e-commerce laws can be a minefield.
Our consumer and e-commerce team has in-depth sector knowledge, honed from over 30-years’ experience of representing well known retail brands. We're more than aware of the challenges the retail sector faces. We are committed to working with you to help deliver solutions that meet your business needs. Helping to shape what the future looks like on big issues like digital transformation, D&I and sustainability, as well as advising on all aspects of the customer journey.
At Browne Jacobson, we help you keep pace within a swiftly changing landscape. We help businesses ensure existing websites and marketplaces remain consumer-compliant, implementing new processes to keep offerings attractive and competitive.
We collaborate with our data protection, advertising and regulatory specialists to help you protect your brand at every stage; from product packaging issues and ASA compliance to ensuring digital marketing activities are carried out in line with appropriate consent.
We’re a founding member of the Pangea Net international legal network and maintain close working relationships with other overseas law firms to ensure that we can meet your legal requirements, wherever they may be.
Featured experience
Luxury and fashion brands
Advising on the online selling strategies and the control of sales via third party platforms.
A skincare brand
Helping a specialist skincare brand navigate customer complaints and queries from its therapy room in a leading London department store.
A luxury jeweller
Helping a classic French jeweller to ensure compliance with UK consumer laws and best practice.
A luxury watchmaker
Advising on the brand’s digital marketing strategy and the re-targeting of customers on social media.
Related expertise
Key contacts
Cat Driscoll
Partner
Emma Roake
Partner
Faye McConnell
Senior Associate
Giles Parsons
Partner
Joe Davis
Senior Associate
Nick Smee
Partner
Caroline Green
Senior Partner
Testimonials
“Service levels are exceptional, the connections made are lasting and genuine, processes are simplified and clear, ranging from fee structures, billing and project work. Technology and methods of streamlining communication have been embraced which benefits both sides”
“The team is at the heart of the practice, you get the sense that everyone who you come into contact with throughout the organisation cares and wants to be the best class”
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Press Release
Browne Jacobson successful for National Lottery in Court of Appeal
Published Article - Consumer Duty
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Three peaks of consumer protection: Part two — intolerable harm
Published Article
The three peaks of customer protection: How ‘operational resilience’ enables compliance with the ‘Consumer Duty’ and ‘Vulnerable Customers’
Legal Update
Pitfalls for retailers to avoid when offering access to ‘buy now, pay later’ products
Legal Update
Fashion retailers: Is this the end for free returns?
Legal Update
FCA Financial Lives survey: Socio- demographics and financial vulnerability
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Consumer duty part 2 - 'The drill-down' into the 'cross-cutting' rules
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Luxury brands and sustainability: The challenges and solutions
Legal Update
FCA warns that vulnerable to scams amid cost of living crisis
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The new Consumer Duty in a nutshell
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The Omnibus Directive is almost here
Published Article
The rapid grocery delivery boom
No retail and logistics specialist will have been surprised by the news that ecommerce businesses, responding to high customer demand during the pandemic, have contributed to a jump in warehouse lettings, or that one of the ecommerce disrupters within the retail sector has been rapid grocery delivery services.