Flexible, customer focused and technical excellence. Our delegated authority claims resolution service provides insurers with a flexible and scalable solution, without the need to commit large amounts of internal resource. Our claims handling team can be deployed on an ongoing basis, or as an overflow/surge provision for your own teams. We work to service standards and key performance indicators tailored to your requirements.
Our approach to claims handling consistently delivers excellent customer service without sacrificing efficiency, so our insurer clients know their customers will receive an outstanding service which delivers value for money.
We capture meaningful and tailored management information for our clients. We regularly use our clients’ case management systems to ensure seamless service provision.
Many of our experts have been seconded into clients’ businesses so have first-hand knowledge of what really matters to insurers.
Our claims handling teams are experienced in resolving claims across the following lines of business:
If you have any questions, please do not hesitate to get in touch as we would be delighted to discuss how our claims handling service can help you.
Assisted a client with a surge event (1,000 plus customers) on a coverage review project. This included setting up agile and quality focused workflows to ensure tight deadlines were met in a highly sensitive matter.
Running several market leading claims handling schemes for an insurer client for more than ten years with six full time claims professionals embedded within the solicitor team. The classes of business dealt with include professional indemnity, management liability, and employment practices liability.
Appointed as claims handlers with delegated authority on behalf of a government body to handle all pre-action claims including personal injury and property damage.
Remotely operated in the shoes of a large client handling pre-litigated claims through their own case management system.
"A firm that can go toe-to-toe with the best of the magic circle in insurance and prof neg matters. Expertise on the law runs through all levels, and the collaborative nature of the partnership and teams means that particularly on the larger cases, one gets excellent service across the board, with a sound strategy."
"Specialised knowledge in niche field of work."
"An extremely client focused and committed team with deep knowledge of its clients."
"The lawyers provide professional and timely advice on all queries with excellent understanding of insurance."
Practice Direction 57AC (“PD57AC”) relates to witness evidence in trials and explicitly applies only to the Business and Property Courts. It applies to existing proceedings in which the witness statements for trial are signed on or after 6 April 2021.
A recent Court of Appeal judgment has provided some useful and much-needed clarity on the interpretation and application of aggregation clauses in insurance contracts.
The forced closure of many businesses as a result of the Coronavirus pandemic has had a huge impact on the nation’s Gross Domestic Product (GDP). Recent reports from the Office for National Statistics state that the economy was 25% smaller in April than it was in February this year.
On 19 November 2019, the Financial Conduct Authority (“FCA”) published “Finalised guidance” (FG19/5) for “insurance product manufacturers and distributors”.
Guest writer, Finch Consulting Senior Consultant Teli Chinelis applies his expertise in preparing engineering reports in relation to noise-induced hearing loss (NIHL) claims to explain information that is required from the claimant and information that is required and is advisable to be retained by employers, in order to ensure that claims can be fairly represented.
Contingent loss is relevant to limitation; specifically, the date at which a claimant’s cause of action accrues for the purposes of a claim in the tort of negligence (as many claims against professional advisers are framed).
The latest update covering delegated authority, insurance product development, the senior insurance managers regime, data protection, operational control frameworks, Lloyds market, and horizon scanning.
Public authorities have become familiar with the challenges of claims for non-recent abuse, often arising out of care and school environments.
Limitation law prevents a claim from being pursued after a certain period has elapsed from the date of events to which it relates.
We were hoping to be able to give you some interesting insights following the judgment of X v Kuoni Travel Ltd but that will have to wait for another day.
The concept of Assumption of Responsibility is on many stakeholders’ minds at the moment following the Supreme Court decision in CN & GN v Poole.
This article provides some tips to bear in mind when dealing with Litigants in Person and a reminder of a number of pieces of guidance, to assist in-house teams in dealing with Litigants in Person in disputes or court/tribunal proceedings.
The much anticipated revision of the discount rate has arrived with the Lord Chancellor, David Gauke, announcing that it will be fixed at -0.25%.
In March 2019, the Ministry of Justice launched a formal consultation (which came to an end on 6 June 2019) aimed at extending the use of fixed recoverable costs in civil claims.
As part of the SRA’s ‘Looking to the Future’ programme, from November 2019 solicitors who provide reserved legal activities who wish to practise on their own have the option to go freelance. Freelance solicitors will be a new class of solicitor.
The law in relation to expert evidence is not straightforward and this article is intended as a walk through the major issues that may arise.
The damages claims social services authorities are facing arising out of alleged abuse by employees is not reducing.
The search for improved ways of dealing with abuse claims has put a spotlight on redress schemes; with Manchester City football club recently announcing a scheme and Lambeth Council providing a ‘half time’ assessment of their scheme.
What happens when an accused cannot stand trial in criminal investigations? There are many situations whereby after a criminal investigation has started, an accused individual can no longer stand trial.
The purpose of this note is to highlight the difficulties with vendor due diligence in the context of W&I insurance.
On 11 January 2019 Mr Justice Foskett provided his judgment in respect of an application for non-party costs pursuant to section 51 of the Senior Courts Act 1981 against AIG.
‘Purely commercial discussions’ within an organisation regarding settlement of a dispute prior to litigation are not protected by litigation privilege.
