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How we do business

What can you expect if you do business with us? We’ll make your life easier by providing you with:

  • exceptional client service, every time – based on our client charter
  • a team with an ethos and attitude you can trust
  • a genuinely different approach – a unified team of legal sector experts, across five offices nationally, working together in long term partnership with you, with costs that reflect what you value in a law firm, not the things you don’t.

We’ve built our business to benefit our clients, by saving them time, money and protecting them commercially:

  • legal specialists in all five offices, working as a team to deliver advice to meet our clients’ needs - whenever and wherever it is required
  • technology that unites our people, communications and processes, so that we can concentrate on dealing with your legal matters
  • we only invest in our business to benefit our clients; our new office space and technology enables our teams to work flexibly and effectively
  • working innovatively to develop alternative pricing arrangements including fixed price products that achieve your objectives in a simple, cost effective way
  • delivering over 100 face to face training events as well as 400 online training videos and webinars supported by the latest website technology, keeping our clients up to date with the latest legal developments in their sector, whenever and wherever they choose to access them.

Getting the law right is a given; delivering exceptional service, every time is what we achieve for our clients:

  • sector experts, with an in-depth knowledge to help you and your business; recognised by leading publications such as the World Trade Mark Review and the UK legal directories and through our membership of over 100 relevant sector, business and legal organisations
  • advice in plain English with practical recommendations to resolve your legal problems however straightforward or complex they are – we were one of the first law firms to be accredited by the Plain English Campaign
  • external recognition for our client service with our three-star ‘exceptional’ rating from Investor in Customers
  • we are ISO27001:2013 accredited and committed to the highest standards of information security across our business.

An attitude you can identify with and one you can trust:

  • we attract and retain the right people to deal with your priorities
  • fairness in how we remunerate our people; we share rewards across the whole team and make sure everyone receives more than a living wage
  • an inclusive approach to recruiting and developing our people, from our award-winning apprenticeship scheme to hiring new partners and directors
  • supporting our local communities by employing local people, working with local suppliers and giving something back through volunteering and charitable activities
  • we don’t just talk about being green, we act on our convictions – our new London office has a BREEAM Excellent rating, a number of our key suppliers are IS04001 accredited, we have installed extensive video conferencing equipment to reduce travel and we have established a national network of ‘greene champions’ who drive our environmental and sustainability strategy.

Sometimes you just need a lawyer, but you'll want to do business with us.