School complaints and parental behaviour support showcase

School and trust leaders face increasing pressure from complex complaints and challenging parent interactions that consume significant time and resources. Parental use of AI is adding new complexity.

This showcase offers an opportunity to learn from specialist education lawyers who understand the education sector. 

By attending, you will:

• Reduce time and stress when managing complaints.
• Protect your schools and trusts from potential legal risks.
• Build confidence in handling difficult conversations and situations.
• Preview ready-made resources that you can tailor to your specific context.
• Ensure your complaints procedures are fair and compliant.
• Support staff wellbeing by creating clear boundaries and processes for parent engagement.

This is an essential session for any school and trust leader committed to creating a positive school culture while managing the challenges that arise in education.

What you'll learn

You'll discover how Browne Jacobson's support services can transform your approach to complaints management and managing unacceptable parental behaviour. The session will demonstrate three resources:

1. Complaints management CPD course: Practical training to equip school leaders with the skills and confidence to handle complaints effectively and meet regulatory requirements.
2. Managing complaints support pack: Templates, policies, and guidance to streamline complaints processes and ensure consistency across your school or trust.
3. Parent behaviour support pack: Strategies and resources for addressing difficult parent behaviour while maintaining positive relationships and safeguarding staff wellbeing.

You'll gain insights into effective approaches, legal considerations, and practical solutions that you can implement immediately in your schools and trusts.

Please note this webinar will not be recorded to allow for open conversations.

Register now

Our in-person and online events are designed exclusively for clients and targets. As such, we reserve the right to cancel bookings. If you’d like to speak to a member of the team regarding your attendance, please contact us.