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Training for schools

Managing complaints in schools: CPD for school leaders

Our managing complaints in schools CPD training programme provides school and trust leaders with the skills, knowledge and confidence needed to effectively manage complaints in schools.

Delivered through bite-sized sessions which allow time for your learning to embed, each training course includes breakout sessions and discussions to provides the opportunity for you to network with colleagues who manage school complaints in their settings. There’ll also be plenty of time for all of your complaints management questions to be answered.

The interactive training course is led by our expert education lawyers who advise schools and trusts on complaints in schools every day. Through this school leader training course, delegates will gain a clear understanding of the legal framework governing school complaints, take away best practice advice and top tips and make valuable new connections along the way.

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Becky Perkes, Lead Governance ProfessionalOur Lady of Magnificat Multi-Academy Company
“The complaints management course has been incredibly helpful so far. It has given me practical tips and strategies which I have been able to share with our Headteachers to enable them to have increased confidence in managing concerns and complaints. The sessions on de-escalation and managing relationships with parents - which included opportunities to work through case studies - have been particularly useful.”
Daniella CookDirector of Secondary Education at Castleford Academy Trust
“We will be using the knowledge we have gained throughout the programme to update our policies. It is useful for a range of academy staff, those on the frontline and those dealing with complaints in the background.”

For further information download our Complaints Management support brochure.

CPD for school leaders

In this short video, Victoria Hatton shares what you can expect to learn in our interactive Complaints Management CPD programme and how the programme is structured to fit around your busy schedule.

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Watch the video

Course structure

Delivered via Zoom, the core of this interactive and engaging course will run for five months and is delivered in eight two-hour learning sessions and three one-hour Q&A sessions. The managing complaints in schools CPD training programme will cover:

  • Introduction to managing complaints in schools
  • Developing process and relationships to help avoid school complaints 
  • De-escalation and communication
  • Complaints management policy, process and training
  • Effectively managing the informal stage
  • Investigating the school complaint
  • High quality and robust school complaints reports and decision letters
  • The school complaints panel hearing stage
  • Outcomes and learning from each school complaint

Download the course agenda

Cost

Spaces are limited to approximately 30 delegates per cohort. The managing complaints in schools training course costs £825 plus VAT per delegate.

Discounts are available for groups from the same school or trust joining the same cohort:

  • Two delegates at £1,250 plus VAT (saving £300)
  • Three delegates at £1,975 plus VAT (saving £500)
  • For larger groups, please contact Victoria Hatton to discuss packages.

Places are available to book now, please submit your details to register your place.

Registration form

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