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Browne Jacobson home

Insurance home

Your needs

Policyholders

policyholders

cost effective policy drafting solutions tailored to your needs

Find out more

Whether we are acting for your insurers, or you are a direct client who has a self-insured interest, we will provide you with the support needed to guide you through the claims process.

For those who are insured, we understand that you want to know that your policy responds to protect you, whilst for those who assume part of the risk through a significant excess or deductible, we recognise the need to provide accurate projections of both risk and likely claims cost for your portfolio.

We are trusted advisors who actively manage claims and seek to reduce claims frequency by providing risk management advice to prevent claims and learn from them.

what we do...

Risk management services - we review, audit and provide constructive feedback on your exposures, helping you to manage your risks and mitigate your insurance costs in the years ahead.
Crisis management - we understand the importance of your commercial relationships with other potentially interested parties, and the reputational damage that incidents can have upon your wider business. We strive to identify your key drivers to claims resolution, which may be much wider than mere damages payment/collection. Our services include media management and a full review of your objectives to make the claims process a success.
Regulatory and criminal representation - criminal and civil law advice, first line 'phone support', attendance on site, experience in defending clients in police stations and interviews under caution, advice and representation at interviews, court hearings, inquests, public inquiries - all at a moment’s notice.

Recovery claims services – where non fault incidents occur, we can proactively seek to recover your losses with minimal business disruption.
Working alongside rehabilitation providers - we are strong supporters of rehabilitation support, particularly where we can facilitate early functional restoration to an injured employee, so as to minimise the impact on your day to day business.
Key client relationship managers, MI Portfolio management and sector insurance updates - we offer auditing services, assessment and training programmes, full and intelligent MI reporting and bespoke client relationship management at both insurer, broker and policyholder levels.
Broker review packs - where your brokers seek to secure favourable insurance terms on your behalf, we can work with them to provide a holistic view of your claims history and exposures, working with them to secure bespoke insurance cover at market leading rates.

what our clients say....

Browne Jacobson have always focused on our needs, not losing sight of the fact that we are the customer. They are friendly and approachable and always take into account the wider impact upon our business.

what the directories say...

They're attuned to our needs, always practical in their advice, and up to speed with all recent developments.

Legal 500 2015

They always have the right solicitor for the claim. I trust their judgement, they're excellent.

Legal 500 2015

recent experience

Portfolio claims management services to a fleet operator with over 600 HGV vehicles.
We have collaborated between insurance rehabilitation case managers and our client’s HR and occupational departments to facilitate an early return to phased work for a critically injured employee, working with our employment and insurance teams.
We have examined and reported upon risks identified at a transport and logistics centre for the purposes of reducing exposures to claims moving forwards.