In this Shared Insights session, we discuss difficulties faced by professionals when dealing with challenging family members and highlighted the legal frameworks and mechanisms that can be implemented to manage these behaviours in order to protect staff and keep the patient’s best interests at the centre of decision making.
Victoria Colclough, Senior Associate at Browne Jacobson chaired the Quarterly Safeguarding Forum.
Rebecca Fitzpatrick, Partner at Browne Jacobson spoke about the difficulties faced by professionals when dealing with challenging family members and highlighted the legal frameworks and mechanisms that can be implemented to manage these behaviours in order to protect staff and keep the patient’s best interests at the centre of decision making.
We were delighted to be joined by Catherine Keay, Head of Commissioning for Mental Health, Learning Disabilities and Autism at NHS Lincolnshire Clinical Commissioning Group who spoke about the CCG’s experiences of working with some of their more challenging families and provided some practical tips on how to manage these complex situations.
We were also pleased to be joined by Lisa Newboult, Named Professional Safeguarding Nurse at United Lincolnshire Hospitals NHS Trust who provided her valuable insight into managing challenging family members in order to ensure Trusts are acting in their patient’s best interests.
The Shared Insights were:
Rebecca Fitzpatrick set out a number of examples of challenging behaviour that require a considered response:
Rebecca highlighted a number of key points to consider and some of the mechanisms that can be implemented to manage these challenging behaviours:
Practical suggestions for managing obligations to staff and the family include:
Catherine Keay discussed a recent case study highlighting the CCG’s experience of dealing with challenging family members and provided her top tips for managing complex family cases:
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