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our client charter

We believe in developing long term, personal relationships with our clients, at all levels. We know that strong client-lawyer relationships, where we work as a team, make the difference and give our clients an advantage.

We are committed to delivering exceptional client service through our client charter:

  • putting ourselves in your shoes and giving you the commercial, ‘if I were you…’ advice you need
  • having honest, open discussions with you and keeping you fully informed
  • being there when you need us; working as a team
  • providing a consistent, quality experience, whoever you deal with.

This is over and above those things that you should expect from your law firm:

  • quality legal advice that is straightforward and in plain English
  • clarity on our intended approach to a job
  • updates on all work we do for you and hitting deadlines
  • dealing promptly with your letters, emails and phone calls
  • agreeing transparent, flexible pricing structures that reflect the value of our work
  • high standards of honesty and integrity
  • informing you immediately of any conflicts of interest
  • ensuring that we provide you with the right people for the job.

Most importantly; we don’t just say it, we do it. We are independently accredited by Lexcel, Investors in People and hold the gold standard from Investor in Customers.

We always value knowing how we are doing. If you would like to offer any feedback on the work we have done for you please call or email our head of business development and client care, Jackie Carter on +44 (0)115 908 4879 or jackie.carter@brownejacobson.com.

Jackie Carter

Jackie Carter

Head of Business Development & Client Care

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