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Privacy statement - Terms and conditions

our client charter

We believe in developing long term mutually beneficial relationships with our clients. In practice that means we commit to delivering those things that you should expect from your law firm:

  • quality legal advice that is straightforward and in plain English
  • clarity on our intended approach to a job
  • updates on all work we do for you and hitting deadlines
  • dealing promptly with your letters, emails and phone calls
  • agreeing transparent, flexible pricing structures that reflect the value of our work
  • high standards of honesty and integrity
  • informing you immediately of any conflicts of interest
  • ensuring that we provide you with the right people for the job.

It also means that we will add value to your business by:

  • taking a commercial, common sense approach, based on a thorough understanding of your objectives
  • offering an opinion, rather than just legal arguments
  • being innovative
  • continually improving our ways of working and ensuring that our systems are streamlined and efficient
  • being a part of your team.

Most importantly; we don’t just say it, we do it - we are independently accredited by Lexcel, Investors in People and we are the first law firm to be given the maximum three star accreditation from Investor in Customers.

We always value knowing how we are doing. If you would like to offer any feedback on the work we have done for you please call or email our managing partner, Iain Blatherwick on 0115 976 6183 or our senior partner, Derek Bambury on 0115 976 6204.

Jackie Carter

Jackie Carter

Head of Business Development & Client Care

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