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Complaints procedure

Our aim is to provide our clients with excellent levels of client service. However, we recognise that there may be times when you feel we fall short of that intention and you may wish to raise a complaint. 

A link to the European Commission’s Online Dispute Resolution platform can be found here. If you would like to discuss further, please contact Mandy.Cooling@brownejacobson.com

Download a copy of our complaints handling procedure.

Mandy Cooling

Mandy Cooling

Legal Director - Risk & Compliance

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