School complaints: CPD for school leaders 2026-27 academic year
Our School Complaints Management CPD programme provides school and trust leaders with the skills, knowledge and confidence needed to effectively manage complaints in schools.
Course structure
Delivered via Zoom, the core of this interactive and engaging course will run for five months and is delivered in eight two-hour learning sessions and three one-hour Q&A sessions. The managing complaints in schools CPD training programme will cover:
- Introduction to managing complaints in schools.
- Developing process and relationships to help avoid school complaints.
- De-escalation and communication.
- Complaints management policy, process and training.
- Effectively managing the informal stage.
- Investigating the school complaint.
- High quality and robust school complaints reports and decision letters.
- The school complaints panel hearing stage.
- Outcomes and learning from each school complaint.
Cost
Spaces are limited to approximately 30 delegates per cohort. The managing complaints in schools training course costs £825 plus VAT per delegate.
Discounts are available for groups from the same school or trust joining the same cohort:
- Two delegates at £1,450 plus VAT (saving £200).
- Three delegates at £1,975 plus VAT (saving £500).
- For larger groups, please contact Victoria Hatton to discuss packages.
Places are available to book now, please submit your details to register your place.
Would you like to find out more?
We’re happy to chat through your requirements.
Registration form
Contact
Victoria Hatton
Partner
victoria.hatton@brownejacobson.com
+44 (0)330 045 2808
Karen Rowe
Education Sales Consultant
karen.rowe@brownejacobson.com
+44 (0)330 045 2625
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