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Whether it’s a CRM, ERM or EPOS system, business process outsourcing, setting up a customer service call centre or developing a fully functional website, our team can offer practical advice on the different options available and help support the project from start to finish.

To achieve workable solutions, that secure the commercial objectives of our retail clients, our specialists ensure you have the right team behind you to provide technical excellence in contract negotiations, whilst maintaining a pragmatic approach to suit your needs.

  • Dedicated specialists –vast experience of IT & telecommunications projects in the retail sector.
  • Specialist IT legal advice – from software development and procurement to hardware, systems integration, IT licensing arrangements, e-commerce, outsourcing, alternative dispute resolution, data protection and competition.
  • Ongoing support – regular seminars, updates and our clarity guide to e-commerce help keep clients abreast of changes in legislation and best practice.

Our people

Related resources

Future of retail - hear from Dan Klein, Valtech’s Chief Data Officer

Dan Klein of Valtech joins a panel of experts to explore how retailers are using data to deliver a personalised customer experience that has anonymity.


Future of retail - hear from data protection expert, Mark Gleeson

Mark Gleeson joins a panel of retail experts to give his perspective on the opportunities that the EU GDPR will present, and how retailers will use data in the future to understand and interact with their customers.


Future of retail - hear what our experts and guests had to say

Hear from retail law expert Caroline Green and guests from a whole host of different retailers, including LVMH, YOOX Net-A-Porter and Cox London, for an insight into our joint event with Valtech. We came together with industry experts to explore what the future holds for retail, with guest speaker Sophie Hackford taking us on a whistle-stop tour of some mind-blowing ideas on the customer experiences of tomorrow. Our expert panel then went on to look at the foundations organisations need to lay now to enable a brighter future, with a particular focus on data.


Legal updates

Consumer Rights Act 2015 - In force from 1 October 2015

The Consumer Rights Act 2015 (“CRA”) received Royal Assent on 26 March 2015 and will come into force today (1 October 2015).


Related opinions

Richard Nicholas

Richard Nicholas

Partner and Responsible for In House Lawyers

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