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Whether it’s a CRM, ERM or EPOS system, business process outsourcing, setting up a customer service call centre or developing a fully functional website, our team can offer practical advice on the different options available and help support the project from start to finish.

To achieve workable solutions, that secure the commercial objectives of our retail clients, our specialists ensure you have the right team behind you to provide technical excellence in contract negotiations, whilst maintaining a pragmatic approach to suit your needs.

  • Dedicated specialists –vast experience of IT & telecommunications projects in the retail sector.
  • Specialist IT legal advice – from software development and procurement to hardware, systems integration, IT licensing arrangements, e-commerce, outsourcing, alternative dispute resolution, data protection and competition.
  • Ongoing support – regular seminars, updates and our clarity guide to e-commerce help keep clients abreast of changes in legislation and best practice.

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The rapid grocery delivery boom

No retail and logistics specialist will have been surprised by the news that ecommerce businesses, responding to high customer demand during the pandemic, have contributed to a jump in warehouse lettings, or that one of the ecommerce disrupters within the retail sector has been rapid grocery delivery services.

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Blogs

Commission requires delivery service providers to reveal price lists with new rules

Rules to enhance regulatory oversight and improve pricing transparency of cross-border parcel delivery services were adopted by the European Council on 12 April 2018.

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Press releases

Browne Jacobson strengthens London commercial retail practice with double hire

Browne Jacobson has broadened its commercial retail offering with the appointments of commercial property partner Susan Voice and commercial solicitor Fiona McGurrin into its London office.

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Blogs

Is your lease fit for purpose? Technology and the gamification of retail space

Physical retail spaces are not just 'shops' anymore; barely 46% of consumers felt stores were useful for comparing products. Instead, browsing in a physical store is just one part of an overall consumer experience.

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Richard Nicholas

Richard Nicholas

Partner and Responsible for In House Lawyers

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