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Claims handling and outsourcing

claims handling and outsourcing

Hear Ceri-Sian Williams discuss the implications of the NA (Armes) v Nottinghamshire County Council judgment

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Should you find yourself involved in litigation, then whatever your role in the claim you will benefit from our joined up approach. Our handlers at all levels are trained to work collaboratively with parties to litigation, brokers, funders, insurers and TPAs. Our breadth of experience and effective inter-team working means that we can bring the right expertise to every claim.

Outsourcing and delegated authority arrangements provide our clients with a flexible and scalable solution to claims handling, without the need to commit large amounts of internal resource. They can be deployed on an ongoing basis, or as an overflow provision for your own teams and work to service standards and protocols tailored to your requirements.

Our team understands the need to achieve the most commercial settlement possible for small and fast track damage and injury claims – the control of claims expenditure and an ability to respond to a highly challenging and changing claims environment, is vital to our clients’ success. We are fully conversant in the MOJ Portal Process, are registered on the portal and act as a ‘branch’ for our clients where required. We are familiar with case management systems in use by our clients and a number of our people have been seconded into clients’ offices to gain first-hand knowledge of their systems and processes.

what we do...

Over 60 clients - major insurance companies, small and medium sized enterprises, public bodies, Financial Times and the London Stock Exchange 100 corporates, underwriters to third party administrators, liability adjusters dealing with employers' liability, public liability and road traffic accident (RTA) claims.
Full range of litigation services -including property damage and credit hire, injury claims (small claims track to catastrophic injury), professional indemnity, coverage disputes.
Wide range of online solutions - streamlining the claims handling process and enhance renewal rates - our suite of products includes Browne Jacobson protect, intelligent management information development, end-to-end claims handling, audit and review.

Tailored DA and non DA schemes - available where your claims portfolio requires a more bespoke approach, such as where a corporate policyholder requires a dedicated contact or team, or where claims give rise to reputational issues (for example, professional indemnity claims).
Large loss, catastrophic injury and complex claims - dealt with by specialist teams with extensive litigation experience, and a deep knowledge of their client’s priorities. It is in these claims that our inter-team working provides the greatest benefits, allowing us to take control of a case from the first notification of loss, and provide a consistently high quality, end to end service.

related resources

Legal updates

A trial win and finding of fundamental dishonesty for Walsall Metropolitan Borough Council

The impact of a case where the claimant freely admitted he had been dishonest in pursuing his claim but argued he was not ‘fundamentally dishonest’.

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Legal updates

A reliable historian? Be prepared to prove it

As anyone who has handled a personal injury claim will know, the success or otherwise of the claim is heavily dependent upon witness evidence and the weight given to the testimony of that witness, the most influential of which is likely to be the claimant.

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Legal updates

Do you know what your insurance history looks like? We recommend you find out

Changes in the law over the last 20 years mean that children’s services providers can, like local authorities, now face claims in relation to alleged child sexual abuse which took place as long ago as the 1950s.

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Legal updates

Good expert or bad? The answer lies in the prep

As those who are experienced in handling social care claims will know, parties are often heavily or even wholly reliant upon the claimant’s word alone in assessing the impact that abuse has had upon a claimant.

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what the directories say...

Clients say: 'They have empathy with our issues and are happy to discuss matters in layman’s terms.'

Chambers 2018

One interviewee describes the lawyers as 'people you can get on with: good attitude, very responsive and they will bend over backwards to help things.'

Chambers 2018

Browne Jacobson LLP is ‘head and shoulders above competitors’, providing support ‘beyond standard claims litigation’ to NHS Resolution and the Medical Protection Society as well as private insurers. The ‘well-organised and knowledgeable’ team, which ‘fights the client’s corner hard’, is renowned for its expertise in complex claims of maximum severity, including child abuse and birth injury.

Legal 500 2017

Browne Jacobson LLP’s ‘very knowledgeable’ team provides ‘fantastic’ service to a client base which includes insurers, local authorities, and NHS trusts. It has deep expertise in acting in claims relating to psychiatric injuries, sexual abuse and social care, including claims for false imprisonment under the Mental Health Act, failure to nurture and occupiers’ liability.

Legal 500 2017

They're a really strong outfit - they've got a very good, broad offering and we use them for a number of areas.

Chambers 2017

They've got a very good reputation for local authority work.

Chambers 2017

They go out of their way to understand their clients’ issues to ensure that a true working partnership is developed to the mutual benefit of the parties involved.

Chambers 2016

Very good advice, especially in the area of social services and alleged sexual and physical abuse cases.

Legal 500 2016

recent experience

Running a market leading claims handling scheme for an insurer client for more than ten years with six full time claims professionals embedded within the solicitor team. The classes of business dealt with include professional indemnity, management liability, and employment practices liability.
Recently appointed as claims handlers with delegated authority on behalf of a government body to handle all pre-action claims including personal injury and property damage.
Remotely operated in the shoes of a large client handling pre-litigated claims through their own case management system.

our people

related opinions

Reflecting on the standard of care owed by an injured child and their parent

Caine Steven John Ellis v Paul Kelly & Violet Ellis (2018) highlights the challenges and sensitivities in alleging fault on the part of a child and parent in circumstances where the primary cause of an accident rests with a third party.

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Applying QOCS protection in a claim for personal injury and something else

In The Commissioner of Police of the Metropolis v Brown [2018], the High Court ruled that a Circuit Judge was wrong to automatically apply QOCS protection to a claim for misuse of data which also included a claim for personal injury.

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Another door opens for victims of sexual abuse

The Court of Appeal this week handed down judgment in the case of JT v First-Tier Tribunal and Others opening the door for many victims of sexual abuse, who were previously prevented from seeking compensation from the CICA.

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Organisations owe no duty to staff when responding to claims

In Bowen v Commissioner of Police for the Metropolis, the Supreme Court have confirmed that members of the workforce aggrieved by the way in which such claims are defended or settled are not entitled to pursue a claim against their employers on this basis.

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