0370 270 6000

already registered?

Please sign in with your existing account details.

need to register?

Register to access exclusive content, sign up to receive our updates and personalise your experience on brownejacobson.com.

Privacy statement - Terms and conditions

claims handling and outsourcing


Should you find yourself involved in litigation, then whatever your role in the claim you will benefit from our joined up approach. Our handlers at all levels are trained to work collaboratively with parties to litigation, brokers, funders, insurers and TPAs. Our breadth of experience and effective inter-team working means that we can bring the right expertise to every claim.

Outsourcing and delegated authority arrangements provide our clients with a flexible and scalable solution to claims handling, without the need to commit large amounts of internal resource. They can be deployed on an ongoing basis, or as an overflow provision for your own teams and work to service standards and protocols tailored to your requirements.

Our team understands the need to achieve the most commercial settlement possible for small and fast track damage and injury claims – the control of claims expenditure and an ability to respond to a highly challenging and changing claims environment, is vital to our clients’ success. We are fully conversant in the MOJ Portal Process, are registered on the portal and act as a ‘branch’ for our clients where required. We are familiar with case management systems in use by our clients and a number of our people have been seconded into clients’ offices to gain first-hand knowledge of their systems and processes.

what we do...

  • Over 60 clients - major insurance companies, small and medium sized enterprises, public bodies, Financial Times and the London Stock Exchange 100 corporates, underwriters to third party administrators, liability adjusters dealing with employers' liability, public liability and road traffic accident (RTA) claims.
  • Full range of litigation services -including property damage and credit hire, injury claims (small claims track to catastrophic injury), professional indemnity, coverage disputes.
  • Wide range of online solutions - streamlining the claims handling process and enhance renewal rates - our suite of products includes Browne Jacobson protect, intelligent management information development, end-to-end claims handling, audit and review.
  • Tailored DA and non DA schemes - available where your claims portfolio requires a more bespoke approach, such as where a corporate policyholder requires a dedicated contact or team, or where claims give rise to reputational issues (for example, professional indemnity claims).
  • Large loss, catastrophic injury and complex claims - dealt with by specialist teams with extensive litigation experience, and a deep knowledge of their client’s priorities. It is in these claims that our inter-team working provides the greatest benefits, allowing us to take control of a case from the first notification of loss, and provide a consistently high quality, end to end service.

related resources

Legal updates

When the accused can't stand trial?

What happens when an accused cannot stand trial in criminal investigations? There are many situations whereby after a criminal investigation has started, an accused individual can no longer stand trial.

View

Legal updates

W&I insurance and sell-side due diligence

The purpose of this note is to highlight the difficulties with vendor due diligence in the context of W&I insurance.

View

Legal updates

Various Claimants v Giambrone and Law and Others Defendants and AIG Europe Limited 2019

On 11 January 2019 Mr Justice Foskett provided his judgment in respect of an application for non-party costs pursuant to section 51 of the Senior Courts Act 1981 against AIG.

View

Legal updates

The scope of litigation privilege and ‘purely commercial discussions’

‘Purely commercial discussions’ within an organisation regarding settlement of a dispute prior to litigation are not protected by litigation privilege.

View

what the directories say...

recent experience

related opinions