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claims handling and outsourcing


Should you find yourself involved in litigation, then whatever your role in the claim you will benefit from our joined up approach. Our handlers at all levels are trained to work collaboratively with parties to litigation, brokers, funders, insurers and TPAs. Our breadth of experience and effective inter-team working means that we can bring the right expertise to every claim.

Outsourcing and delegated authority arrangements provide our clients with a flexible and scalable solution to claims handling, without the need to commit large amounts of internal resource. They can be deployed on an ongoing basis, or as an overflow provision for your own teams and work to service standards and protocols tailored to your requirements.

Our team understands the need to achieve the most commercial settlement possible for small and fast track damage and injury claims – the control of claims expenditure and an ability to respond to a highly challenging and changing claims environment, is vital to our clients’ success. We are fully conversant in the MOJ Portal Process, are registered on the portal and act as a ‘branch’ for our clients where required. We are familiar with case management systems in use by our clients and a number of our people have been seconded into clients’ offices to gain first-hand knowledge of their systems and processes.

what we do...

  • Over 60 clients - major insurance companies, small and medium sized enterprises, public bodies, Financial Times and the London Stock Exchange 100 corporates, underwriters to third party administrators, liability adjusters dealing with employers' liability, public liability and road traffic accident (RTA) claims.
  • Full range of litigation services -including property damage and credit hire, injury claims (small claims track to catastrophic injury), professional indemnity, coverage disputes.
  • Wide range of online solutions - streamlining the claims handling process and enhance renewal rates - our suite of products includes Browne Jacobson protect, intelligent management information development, end-to-end claims handling, audit and review.
  • Tailored DA and non DA schemes - available where your claims portfolio requires a more bespoke approach, such as where a corporate policyholder requires a dedicated contact or team, or where claims give rise to reputational issues (for example, professional indemnity claims).
  • Large loss, catastrophic injury and complex claims - dealt with by specialist teams with extensive litigation experience, and a deep knowledge of their client’s priorities. It is in these claims that our inter-team working provides the greatest benefits, allowing us to take control of a case from the first notification of loss, and provide a consistently high quality, end to end service.

related resources

Legal updates

Contingent loss in negligence claims

Contingent loss is relevant to limitation; specifically, the date at which a claimant’s cause of action accrues for the purposes of a claim in the tort of negligence (as many claims against professional advisers are framed).

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Legal updates

Legal and regulatory monthly update - September 2019

The latest update covering delegated authority, insurance product development, the senior insurance managers regime, data protection, operational control frameworks, Lloyds market, and horizon scanning.

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Legal updates

Kuoni referred to the CJEU by Supreme Court for clarification - possible impact on breach of contract, vicarious liability and assumption of responsibility claims for sexual abuse and assault

We were hoping to be able to give you some interesting insights following the judgment of X v Kuoni Travel Ltd but that will have to wait for another day.

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Legal updates

Tips for dealing with Litigants in Person

This article provides some tips to bear in mind when dealing with Litigants in Person and a reminder of a number of pieces of guidance, to assist in-house teams in dealing with Litigants in Person in disputes or court/tribunal proceedings.

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what the directories say...

recent experience

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Susan Mabbott

Susan Mabbott

Partner and Head of Insurance and Public Risk

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