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claims handling and outsourcing


Should you find yourself involved in litigation, then whatever your role in the claim you will benefit from our joined up approach. Our handlers at all levels are trained to work collaboratively with parties to litigation, brokers, funders, insurers and TPAs. Our breadth of experience and effective inter-team working means that we can bring the right expertise to every claim.

Outsourcing and delegated authority arrangements provide our clients with a flexible and scalable solution to claims handling, without the need to commit large amounts of internal resource. They can be deployed on an ongoing basis, or as an overflow provision for your own teams and work to service standards and protocols tailored to your requirements.

Our team understands the need to achieve the most commercial settlement possible for small and fast track damage and injury claims – the control of claims expenditure and an ability to respond to a highly challenging and changing claims environment, is vital to our clients’ success. We are fully conversant in the MOJ Portal Process, are registered on the portal and act as a ‘branch’ for our clients where required. We are familiar with case management systems in use by our clients and a number of our people have been seconded into clients’ offices to gain first-hand knowledge of their systems and processes.

what we do...

  • Over 60 clients - major insurance companies, small and medium sized enterprises, public bodies, Financial Times and the London Stock Exchange 100 corporates, underwriters to third party administrators, liability adjusters dealing with employers' liability, public liability and road traffic accident (RTA) claims.
  • Full range of litigation services -including property damage and credit hire, injury claims (small claims track to catastrophic injury), professional indemnity, coverage disputes.
  • Wide range of online solutions - streamlining the claims handling process and enhance renewal rates - our suite of products includes Browne Jacobson protect, intelligent management information development, end-to-end claims handling, audit and review.
  • Tailored DA and non DA schemes - available where your claims portfolio requires a more bespoke approach, such as where a corporate policyholder requires a dedicated contact or team, or where claims give rise to reputational issues (for example, professional indemnity claims).
  • Large loss, catastrophic injury and complex claims - dealt with by specialist teams with extensive litigation experience, and a deep knowledge of their client’s priorities. It is in these claims that our inter-team working provides the greatest benefits, allowing us to take control of a case from the first notification of loss, and provide a consistently high quality, end to end service.

related resources

Legal updates

A reliable historian? Be prepared to prove it

As anyone who has handled a personal injury claim will know, the success or otherwise of the claim is heavily dependent upon witness evidence and the weight given to the testimony of that witness, the most influential of which is likely to be the claimant.

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Legal updates

Do you know what your insurance history looks like? We recommend you find out

Changes in the law over the last 20 years mean that children’s services providers can, like local authorities, now face claims in relation to alleged child sexual abuse which took place as long ago as the 1950s.

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Legal updates

Good expert or bad? The answer lies in the prep

As those who are experienced in handling social care claims will know, parties are often heavily or even wholly reliant upon the claimant’s word alone in assessing the impact that abuse has had upon a claimant.

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Legal updates

How legal decisions influence social work practice

Sir James Munby, who retires soon, is known as a fearless judge and an advocate for change. In this article we take a look at some of his judgments from the last decade that have had a significant impact on social care.

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what the directories say...

recent experience

related opinions

Susan Mabbott

Susan Mabbott

Head of Insurance and Public Risk

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