West Midlands Police AI false intelligence: Legal comment
False intelligence sourced from artificial intelligence (AI) was used to justify a decision to ban football fans from a match in England, a government report has revealed.
The interim report from Sir Andy Cooke reviews West Midlands Police’s decision to ban Macabi Tel Aviv fans from attending a football match against Aston Villa, in Birmingham, in November 2025.
It found that the force’s Chief Constable compiled inaccurate intelligence using AI, which “hallucinated” in referencing a fictitious football match. The mishap received widespread criticism, including from the Home Secretary.
James Arrowsmith, Partner in the government team at UK and Ireland law firm Browne Jacobson, has helped local authorities to develop AI frameworks and delivered training on AI governance issues.
He said: “This unfortunate mishap shouldn’t lead to a pause on the integration of new technologies within public bodies, but it does expose numerous issues surrounding AI governance.
“While many organisations are ready to build AI into their processes and systems, they must recognise the way in which it has crept under the radar via AI-generated search engines and internet browser plug-ins.
“Many of their employees will already use these applications in everyday life and import them into the workplace without organisations having oversight or providing training on how to watch out for issues like the ‘hallucinations’ evident in the West Midlands Police case.
“This is why organisations must be proactive in introducing AI governance, training and oversight now, whether they have an intentionally deployed AI application or not.
“We know AI has the potential to drive time and cost efficiencies in public bodies that are severely stretched, but they must install proper AI governance in order to ensure transparency, scrutiny and human decision-making figure prominently during its use.
“The risks of ignoring this are clear – not only can it lead to unintended consequences, but wider decision-making will be questioned as a result of isolated issues and trust in our authorities will erode in the court of public opinion.”
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