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Lisa Wright

Lisa Wright

Lisa Wright

Barrister (Associate)

About Lisa

July 2007

Called to the Bar | Nottingham

Lisa graduated with a First-Class Degree in Law and was Called to the Bar in 2007. Lisa gained experience working in a London Barristers Chambers across all Civil practice areas whilst developing a specialism within Consumer Contracts. Building on this experience, Lisa was in the team of Credit Lawyers at the heart of the Payday Compliance Review conducted by the Office of Fair Trading in 2013.

Lisa joined the Firm in 2018 and is currently acting as Project Manager and Technical Lead for a team of 16 lawyers, who are assisting a large insurer client with the strategy and approach to adopt to complaints arising from Business Interruption policies. Lisa is well placed to advise businesses within the financial services sector on insurance coverage disputes, mis-sale complaints or claim issues having determined such matters whilst employed as an Ombudsman at the Financial Ombudsman Service.

Insurance – coverage disputes

Lisa has a sound working knowledge of the financial services complaint process having been employed as an Insurance Ombudsman at the Financial Ombudsman Service (“FOS”). Lisa issued decisions within motor, property and PPI product areas.  Complaints centred around mis-sale/mis-representation, handling of insured claims and subrogation rights. Other issues Lisa regularly dealt with when an Ombudsman included determining which insurer was on risk at the time of the relevant loss, whether insurance sales tactics and techniques were appropriate and, whether complaints were within the jurisdiction of FOS.

Lisa utilises this experience to advise insurer sector clients on the prospects of successfully defending complaints brought against them by an insured to the FOS. Lisa’s insight also informs the strategy, tactics, processes and merits for complaints that insurer clients receive, and assists them in ensuring their response is robust and appropriate from the perspective of both the likely outcome at FOS, and consistent with their regulatory obligations in the DISP section of the Financial Conduct Authority’s Handbook. Lisa also advises insurers on coverage disputes and issues generally.

Regulatory

Lisa’s regulatory practice is rooted in her time at the Office of Fair Trading (“OFT”). As a Credit Lawyer, Lisa was involved in the Payday Compliance Review that attracted much media attention and political awareness. Additionally, within this role, Lisa provided advice to caseworkers on the application of the Consumer Credit Act and the adjudication process utilised by the OFT. Upon transition to the Financial Conduct Authority, Lisa had to quickly become familiar with the likely processes and applicable rules within the FCA Handbook for her ongoing cases.

Lisa has developed her regulatory practice at Browne Jacobson through instructions she has received from The Teaching Regulation Agency and the Royal Institution of Chartered Surveyors. Within both regulatory frameworks, Lisa has provided advice on whether particular conduct amounts to a breach of relevant standards, drafted allegations where it is considered a breach has occurred and, in the case of the Teaching Regulation Agency, had conduct of the matter through to final hearing resulting in numerous teachers being successfully prosecuted for their conduct. 

Civil Litigation

During her pupillage and tenancy, Lisa represented clients at trial and interlocutory applications primarily in the County Court with some exposure to the High Court within the areas of personal injury, property and contractual disputes. Lisa also settled advices and drafted proceedings within these areas of practice. Lisa developed a particular specialism within consumer contract disputes.

Lisa has continued to develop her practice within these areas since joining Browne Jacobson. Lisa’s strengths include identifying those considerations or issues that a decision maker is likely to consider important (aside from the typical considerations) having previously been employed as a decision-maker herself. This coupled with her pragmatic approach to achieving clients’ objectives and trial experience, ensures she is well placed to assist in litigious matters.

Nottingham office

Nottingham-office-inside

Mowbray House
Castle Meadow Road
Nottingham
NG2 1BJ