Liana Haffenden
Claims Executive
Birmingham
liana.haffenden@brownejacobson.com
+44 (0)330 045 2101
Liana is an experienced Claims Executive in our Instant In-house for health and care team, providing hands-on secondment support, both on-site and remotely, as a seamless extension of the client’s in-house legal and governance team.
Drawing on her extensive experience managing clinical negligence claims, Liana handles high-volume caseloads with confidence and precision. She works closely with in-house legal teams, clinicians, divisional directors and other key stakeholders, delivering tailored day-to-day secondment support that integrates seamlessly into the client's legal services function.
Liana understands that the legal process can be daunting for the clinicians and professionals involved and is dedicated to delivering empathetic, clear, and pragmatic advice throughout the process.
Adaptable and client-focused, Liana delivers cost-effective, bespoke support that meets each client’s specific needs – and consistently earns outstanding feedback for the value that she adds during secondments.
Testimonials
"Her communication skills are laudable, and she is always clear, professional and concise. Overall, Liana is a highly competent, reliable and valuable member of our team who adds significant value to our work, and it has been a pleasure working with her."
"Liana has consistently demonstrated a high level of expertise in claims handling. She consistently contributes positively to the team and also liaises effectively with various Divisional Heads across the Trust ensuring a smooth running of Claims process."