0370 270 6000

already registered?

Please sign in with your existing account details.

need to register?

Register to access exclusive content, sign up to receive our updates and personalise your experience on brownejacobson.com.

Privacy statement - Terms and conditions

Forgotten your password?

Product recall: a new central register and a call for a change in the law

12 February 2016

The Retail Ombudsman has today announced the launch of a new ‘central register’, due to go live next week, designed to hold contact details for consumers in order to facilitate automatic updates in the event of a product recall. 

This announcement follows recent press coverage of a house fire caused by a tumble dryer. The product had been recalled in November 2015 but as of February 2016 only 125,000 out of a potential 5 million faulty dryers had been inspected.

The Ombudsman is urging all retailers to engage with this scheme – the idea being to collect consumer details at the point of sale and update the register accordingly.

The Ombudsman also calls for a change in the law to tighten this consumer safety aspect and to set a timetable within which all consumers at risk must be reached – something that the current legislation doesn’t require.

Any changes to better enable retailers in contacting customers to ensure an effective recall of an unsafe product must be welcomed.

Related opinions

Handing back an empty shell of a building did not prevent a tenant from exercising a break clause

Break rights have proved a fertile source of litigation over the last few years. More often than not, tenants have found themselves on the wrong end of the decisions. However, a Court of Appeal decision yesterday has bucked that trend.

View blog

Flexible working, childcare and indirect sex discrimination – important reminder

The courts have long recognised that, on a societal level, women bear a greater burden of childcare responsibilities than men which can make it more difficult for women to comply with employer requirements for flexible working (known as the ‘childcare disparity’).

View blog

Relief for landlords as the Court of Appeal confirms that leases have been validly contracted out

One of the requirements for tenants to contract out of the security of tenure regime contained in the Landlord and Tenant Act 1954 is that they make a simple or statutory declaration before entering into the lease.

View blog

Summary judgment stayed where part 26A restructuring plan pending

Landlords should reconsider summary judgment if a Part 26A restructuring plan is pending.

View blog

Mailing list sign up

Select which mailings you would like to receive from us.

Sign up