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Privacy statement - Terms and conditions

carphone warehouse a reminder of data breach reporting obligations

14 August 2015

The personal data of up to 2.4 million Carphone Warehouse customers, and up to 90,000 credit card details, may have been accessed by hackers on 5 August 2015. The company notified customers of the breach on 8 August.

Providers of public electronic communications services, such as Carphone Warehouse (which owns TalkTalk), are required under the Privacy and Electronic Communications Regulations (PECR) to notify the ICO within 24 hours of becoming aware of a data breach. Customers must be notified without unnecessary delay unless it can be shown that the data was unintelligible due to encryption. Notification should include a summary of the breach, its likely effect, the affected data, and mitigating measures taken by the company and which should be taken by the individual.

This breach serves as a reminder of service providers’ obligations in respect of reporting data breaches. This is particularly timely in light of the draft EU Data Protection Regulation, which will require all organisations (service providers or otherwise) to notify customers and relevant authorities about data breaches within 24 hours.

For more information on protecting your business and training your team on data protection – take a look at our fixed price product.

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