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the Consumer Contract Regulations 2013 - what your business needs to know...

13 June 2014

In this video Dinah King runs through some of the key changes to be aware of in light of the new regulations. There is still time to be pro-active and to ensure your terms, websites, and consumer processes are compliant.

focus on...

Future of retail - hear from Dan Klein, Valtech’s Chief Data Officer

Dan Klein of Valtech joins a panel of experts to explore how retailers are using data to deliver a personalised customer experience that has anonymity.

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Future of retail - hear from data protection expert, Mark Gleeson

Mark Gleeson joins a panel of retail experts to give his perspective on the opportunities that the EU GDPR will present, and how retailers will use data in the future to understand and interact with their customers.

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Future of retail - hear what our experts and guests had to say

Hear from retail law expert Caroline Green and guests from a whole host of different retailers, including LVMH, YOOX Net-A-Porter and Cox London, for an insight into our joint event with Valtech. We came together with industry experts to explore what the future holds for retail, with guest speaker Sophie Hackford taking us on a whistle-stop tour of some mind-blowing ideas on the customer experiences of tomorrow. Our expert panel then went on to look at the foundations organisations need to lay now to enable a brighter future, with a particular focus on data.

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Legal updates

Consumer Rights Act 2015 - In force from 1 October 2015

The Consumer Rights Act 2015 (“CRA”) received Royal Assent on 26 March 2015 and will come into force today (1 October 2015).

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The opinions expressed on this video are provided for the purposes of general interest and information and should not be relied upon. They contain only summaries of aspects of the subject matter at the time of publishing and do not provide comprehensive statements of the law. They do not constitute legal advice and do not provide a substitute for it. So why not talk to us and seek advice that's tailored to you? You can look up one of our experts on this website or call on 0370 270 6000.

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