0370 270 6000

already registered?

Please sign in with your existing account details.

need to register?

Register to access exclusive content, sign up to receive our updates and personalise your experience on brownejacobson.com.

Privacy statement - Terms and conditions

service twice as important as price when customers are making recommendations

5 March 2012

Research issued by Market Force Europe shows that customers in the UK are twice as likely to recommend a restaurant because of the service given than the price of food or drinks.

Click here to read more about the research 

focus on...

Legal updates

TFS Stores Ltd v The Designer Retail Outlet Centres (Mansfield) Ltd and others [2019] EWHC 1363 (Ch)

A rare case on the validity of the process to contract out of the security of tenure provisions contained in sections 24 to 28 of the Landlord and Tenant Act 1954.

View

Legal updates

Co-operative Group Food Ltd v A & A Shah Properties Ltd and others [2019] EWHC 941(Ch)

One of the covenants given by a guarantor in a licence to assign was construed as a sub-guarantee and was therefore valid.

View

Legal updates

Landlord succeeds in opposing business tenant’s right of renewal by contriving an entirely artificial scheme of works

The judgment in S Franses Ltd v The Cavendish Hotel (London) Ltd [2017] EWHC 1670 (QB) was handed down on 3 July 2017, and it certainly makes for interesting reading.

View

Future of retail - hear from Dan Klein, Valtech’s Chief Data Officer

Dan Klein of Valtech joins a panel of experts to explore how retailers are using data to deliver a personalised customer experience that has anonymity.

View

The content on this page is provided for the purposes of general interest and information. It contains only brief summaries of aspects of the subject matter and does not provide comprehensive statements of the law. It does not constitute legal advice and does not provide a substitute for it.

mailing list sign up



Select which mailings you would like to receive from us.

Sign up