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Service twice as important as price when customers are making recommendations

5 March 2012

Research issued by Market Force Europe shows that customers in the UK are twice as likely to recommend a restaurant because of the service given than the price of food or drinks.

Click here to read more about the research 

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Legal updates

The government’s plans for dealing with Covid-19 rent arrears – the evidence required and binding arbitration process revealed

On 9 November 2021, the government gave its first reading of the new Commercial Rent (Coronavirus) Bill and updated its Code of Practice introduced to deal with the commercial rent arrears accrued during the pandemic.

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Published articles

The rapid grocery delivery boom

No retail and logistics specialist will have been surprised by the news that ecommerce businesses, responding to high customer demand during the pandemic, have contributed to a jump in warehouse lettings, or that one of the ecommerce disrupters within the retail sector has been rapid grocery delivery services.

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Published articles

Intergovernmental Panel on Climate Change (IPCC) report – getting responsible retail right

Time is running out for the world to take action to slow the impact of climate change – the clear and unanimous message delivered from the world’s most prominent experts in the field in the Intergovernmental Panel on Climate Change (IPCC)’s recently published report on climate change.

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Legal updates

Presenting a winding up petition to recover pandemic rent arrears

The government has now published new regulations to replace the winding up restrictions mentioned above from 1 October 2021. The key point of interest from a landlord and tenant perspective is that these new regulations will prevent a landlord from presenting a winding up petition to recover rent until 31 March 2022 where the sums are unpaid by the tenant because of the financial effect of the pandemic.

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The content on this page is provided for the purposes of general interest and information. It contains only brief summaries of aspects of the subject matter and does not provide comprehensive statements of the law. It does not constitute legal advice and does not provide a substitute for it.

Sarah Parkinson

Sarah Parkinson

Partner and Head of Real Estate

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