0370 270 6000

already registered?

Please sign in with your existing account details.

need to register?

Register to access exclusive content, sign up to receive our updates and personalise your experience on brownejacobson.com.

Privacy statement - Terms and conditions

OFT to get tough on misleading pricing

9 December 2010

The Office of Fair Trading last week published their final report into misleading pricing models, reminding businesses of their obligations. The OFT estimates that misleading pricing costs the consumer billions of pounds each year. Businesses which continue to use such pricing models may find themselves open to court action and fines.

The report is the result of a year-long investigation into how the Consumer Protection from Unfair Trading Regulations 2008 should be enforced. The OFT examined pricing online, in store and in advertising, took account of scientific studies on consumer behaviour, and consulted the industry.

The following pricing practices were examined in particular:

  • drip pricing - where credit card surcharges and other hidden compulsory (or optional) costs are not included in advertised prices, creating a misleadingly low impression of the price
  • time limited offers - for example, sales which finish by the end of the month, or sale prices which are available for just one day
  • baiting - where only a very limited number of products are available at the advertised lower price, so consumers may decide to purchase a full priced product instead
  • complex offers - such as package deals with many separate elements to the price
  • reference pricing - where there is a higher reference price compared to the sale price, for example was £500, now £360, 30 off, AB Ltd price £9.99 or RRP £40
  • volume offers and free offers - when it may be difficult for consumers to assess the price for an individual item, for example 3 for 2, buy one get one free, or first two months free

The report ranked these practices on their potential to mislead, with drip pricing having most potential to mislead, and volume/free offers having the least potential to mislead. This will serve to set the priority the OFT (and others) place on enforcement against such practices.

This does not mean that all drip pricing is banned and all volume offers are permitted - further factors will need to be considered before a decision to take enforcement action is made, which include the following:

  • the specifics of the advertisement (for instance, in cases of drip pricing, are compulsory elements of the product - for which there is a range of charges - clearly displayed up front?)
  • what market and product the advert relates to
  • ease of cross-market price comparison
  • whether the advert leads to consumer harm
  • whether the seller has followed applicable guidelines, for instance the BIS Pricing Practices Guide and the ASAs Code on Advertising Practices

John Fingleton, OFT chief executive, has said:

"Misleading pricing is not only bad for the consumer, it is also bad for competition, and creates an uneven playing field between fair dealing businesses that stick to the spirit of the law, and those that push the boundaries too far."

The OFT has urged all businesses to review their pricing practices and to get their houses in order, as the OFT will be actively monitoring price promotions.

If businesses fail to do so, they may face criminal prosecution, resulting in an unlimited fine and up to two years imprisonment upon a conviction. In addition, Trading Standards or the OFT may take civil action to prevent the use of what they consider to be misleading pricing practices.

focus on...

Legal updates

Government extends tenant protections and introduces new code of practice

On 19 June 2020, the Government announced that it was extending the various tenant protections it has brought in over the last few months and, at the same time, published a new voluntary code of practice to provide clarity for businesses when discussing rental payments and to encourage best practice so that all parties are supported.

View

Legal updates

A landlord’s remedies to recover arrears of rent – where are we now?

The Corporate Governance and Insolvency Bill provides detail on the new measures to safeguard the high street against aggressive debt recovery actions during coronavirus.

View

Legal updates

New measures announced to protect the High Street from aggressive rent collection and closure

In a move that will be greatly welcomed by retailers, the Government announced on 23 April that it will introduce new measures to safeguard the High Street against aggressive debt recovery actions during the coronavirus pandemic.

View

Legal updates

Getting through lockdown – your real estate questions answered

Find out more about the confusion around the Government’s support measures for business tenants and what to do if you have a break right during lock down.

View

The content on this page is provided for the purposes of general interest and information. It contains only brief summaries of aspects of the subject matter and does not provide comprehensive statements of the law. It does not constitute legal advice and does not provide a substitute for it.

mailing list sign up



Select which mailings you would like to receive from us.

Sign up