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'click-and-collect' open to all

25 March 2015

As from 15 April 2015, retailers will be able to build new ‘click-and-collect’ facilities, such as covered collection points or lockers, without making a planning application.

The proposals would also enable retailers to install new loading bay doors and ramps without first seeking planning permission – leaving them well placed to accept more deliveries for local online shoppers to collect.

Larger retailers are already offering this service across their stores but, in my view, this should allow smaller and independent shops to follow suit.

Yet more evidence (if we needed it) that we are firmly operating within an omni-channel world!

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