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the Consumer Contracts Regulations 2013 are here! Are you ready?

12 June 2014

If your business is a retailer selling goods, services or digital content to consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will impact your business directly.

These regulations come into force in just tomorrow, Friday 13 June. However, don’t panic if you haven’t recently reviewed your website, consumer terms and conditions or your customer’s ‘journey’ with your business generally.

It is widely believed that if businesses can demonstrate that they are making efforts to implement the changes brought in by the regulations in a pro-active way, the regulatory authorities will be gracious. However, consumers will have the right to rely on the regulations from Friday so if you’re unsure about any aspect of the changes and how they affect your business do seek legal advice. Take a look at our quick facts quide for a summary of the changes.

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