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Consumer Rights Bill introduced to Parliament

24 January 2014

The Consumer Rights Bill, published yesterday and having its second reading debate on Tuesday, heralds the most significant overhaul of consumer law in decades.

Intended to clarify and simplify consumer rights, the Bill will change and consolidate much of existing consumer law in the UK including rules on unfair terms and rights and remedies for defective goods. It is intended to:

  • make enforcement simpler
  • help small businesses take legal action against larger companies not complying with competition law
  • make it easier to tackle rogue traders
  • make it clear when terms and conditions are unfair
  • clarify the standards a consumer can expect when buying goods, services and digital content and what to do if these standards aren’t met.

This is a big step forward for consumers and will help make them better informed and protected when they’re buying. It may also give them more confidence to try out new purchases – more confident that they will have redress if things go wrong.

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