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It occurs to me that with the continued growth of click and collect facilities across the country – whether these are within stores, at petrol stations, designated parcel lockers and so on – retailers need to be really careful with the customer experience and effect on brand. We’ve already seen how difficult it has been for retailers to maintain a consistent brand across their physical stores and on-line presence. This additional customer experience of click and collect is effectively just another stepping stone on the whole retail experience which needs to be kept in line with the customer’s brand expectation. The trouble is – even though you may have the perfect shopping experience with a retailer when you buy a product, it can all count for nothing if you’re treated carelessly when you come to collect it…
London’s prized position as one of the ‘big four’ fashion capitals could be threatened by changes to IP protection following Brexit.
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Hot on the heels of yesterday’s news of Amazon’s acquisition of Whole Food, Sainsbury’s look to expand with a proposed acquisition of Nisa.
Well, I think we all knew this was coming. It felt like only a matter of time before Amazon decided to focus its sights on the grocery business.
Alibaba, one of China’s largest technology companies, recently demonstrated VR Pay, a payment service designed to allow virtual reality shoppers to pay for things simply by nodding their head.
Partner and Head of Real Estate
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