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Change in distance selling law not to be under estimated

8 January 2014

Our update of 13 December 2013 alerted businesses to the fact that although the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 had been adopted, they were not being implemented until mid-2014 so businesses have some time to plan for the changes. Finding ourselves now firmly into 2014, it is time to drive home to businesses that contrary to the lack of hype, the scope of the changes to distance selling is really quite substantial. The amended cancellation period is the tip of the iceberg. Standard trading documents will have to be updated and amended among other practical alterations to the way businesses interface with customers. In some circumstances, the consequences of ignoring the Regulations will include giving consumers a year within which to cancel a contract. The Regulations are the secondary legislation bringing into force the EC Consumer Rights Directive but they are tumbling quickly towards us and if businesses engaging in distance selling aren’t mindful, they will be caught out by consumers and the law.

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