0370 270 6000

already registered?

Please sign in with your existing account details.

need to register?

Register to access exclusive content, sign up to receive our updates and personalise your experience on brownejacobson.com.

Privacy statement - Terms and conditions

Forgotten your password?

the Queen’s Speech - new rights for consumers?

10 May 2013

It was announced in the Queen’s speech that the Government intends to enact a new Consumer Rights Act.

This act will:

  1. Expressly cover digital content, including music, films and e-books. Consumers will have rights to compensation if they purchase content which is inaccessible or repeatedly freezes.
  2. Consolidate consumer rights in one place. Consumer law is currently spread across more than 10 acts and regulations, which arguably makes it difficult for consumers to know their rights.
  3. Trading standards officers will be given new powers to require businesses to compensate consumers. We anticipate this will make complaints to Trading Standards more frequent.
  4. Implement recent EU directives, which are intended to harmonise consumer law across the EU.

Clarification on the status of digital content is welcomed, but it remains to be seen if other changes will truly help consumers, or will simply place new burdens on businesses.

We will provide further updates when the act is published in draft form later this year.

related opinions

Relief for landlords as the Court of Appeal confirms that leases have been validly contracted out

One of the requirements for tenants to contract out of the security of tenure regime contained in the Landlord and Tenant Act 1954 is that they make a simple or statutory declaration before entering into the lease.

View blog

Summary judgment stayed where part 26A restructuring plan pending

Landlords should reconsider summary judgment if a Part 26A restructuring plan is pending.

View blog

Landlords’ claims for summary judgment for ‘Covid’ rent arrears succeed (again)

A landlord’s claim for summary judgment to recover rent and service charge arrears accrued since the start of the pandemic against a non-essential retailer succeeded. Like London buses, a second such case has followed hot on its heels.

View blog

The High Court offers no comfort for beleaguered retailers

Whilst this decision may not be surprising, it will undoubtedly send a chill down the spine of retailers in a similar position to The Fragrance Shop.

View blog

mailing list sign up



Select which mailings you would like to receive from us.

Sign up