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Shopping centre owner Land Securities plans to offer free WiFi access to shoppers. Retailers must be concerned that making it easier for customers to compare prices online may dent sales.
However, customers can already check prices using their mobile internet connection and WiFi availability links with other customer service improvements which should benefit retailers. For example at the White Rose shopping centre in Leeds an online search function has been launched (also available on mobile phones) that allows customers to find products in any of the centre’s stores and get further information like opening times and stock availability.
We think this type of offering will add value to the shopping experience and we expect to see it rolled out to other shopping centres soon. We agree with Land Securities’ commercial director who reportedly said: “… the internet isn’t going to be the end of the property industry. The two can co-exist and we’ve got to start creating a seamless experience for customers.”
Durant les deux dernières semaines, nous avons connu vu une nouvelle vague d’annonces concernant de grandes enseignes du commerce britannique.
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The last two weeks have seen yet another flurry of announcements regarding big high street names including Thomas Cook, Argos, Karen Millen and Coast.
As part of the continued tightening of the restrictions on drone use within UK airspace, the latest amendments to the Air Navigation Order 2016 come into force on 30 November 2019.
H&M is the latest retailer to confront its landlords about this ‘two tier retail market’ in an attempt to explore and negotiate more favourable terms.
Senior Associate
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