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Shopping centre owner Land Securities plans to offer free WiFi access to shoppers. Retailers must be concerned that making it easier for customers to compare prices online may dent sales.
However, customers can already check prices using their mobile internet connection and WiFi availability links with other customer service improvements which should benefit retailers. For example at the White Rose shopping centre in Leeds an online search function has been launched (also available on mobile phones) that allows customers to find products in any of the centre’s stores and get further information like opening times and stock availability.
We think this type of offering will add value to the shopping experience and we expect to see it rolled out to other shopping centres soon. We agree with Land Securities’ commercial director who reportedly said: “… the internet isn’t going to be the end of the property industry. The two can co-exist and we’ve got to start creating a seamless experience for customers.”
H&M is the latest retailer to confront its landlords about this ‘two tier retail market’ in an attempt to explore and negotiate more favourable terms.
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Ann Summers is the latest retailer to have entered into new voluntary deals with the majority of their landlords, rather than using the CVA process.
We previously reported on the High Court decision of S Franses Ltd v The Cavendish Hotel (London) Ltd in which it was held that a landlord’s motive could not prevent it from successfully utilising ‘ground (f)’ under s30(1) of the Landlord and Tenant Act 1954 to oppose a lease renewal.
The FCA are encouraged to find that the implementation of the new rules has encouraged financial institutions to manage whistleblowing cases and concerns fairly, consistently and in a manner that protects the individual whistleblower.
Senior Associate
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