Paula Dumbill

Advised a national government body on the extension of an existing large scale complex IT services contract covering multiple IT service groups, such as, data centre & hosting services, application management services, end user devices, networks & telephony and print services. We also advised on certain service groups that will need to be removed from the scope of the extended contract prior to expiry, along with the complex pricing and the savings to be made across the service groupings under the restructured contract.

Advising NHS England on its Futures 111 project, including comprehensive corporate, procurement, health and ancillary advice on the reconfiguration and re-procurement of the underlying telephony systems and call-handling for the NHS 111 advice line. We advised on the procurement of the systems and on the government framework, giving NHS England the comfort of having a reliable ongoing service for non-emergency medical advice with robust service levels and remedies for non-performance.

Providing extensive input to NHS England on the NHS 111 re-procurement project, advising on the contracting aspects of NHS E’s first major procurement of a £33m critical telephony services for the (then) new 111 number. The transaction involved the replacement and exit from two separate existing infrastructures with a single telephony infrastructure. Paula is a key member of the team which has been re-appointed to advise on the re-procurement of the underlying infrastructure for the 111 service, including the extension of the service to new modes of contact with patients.