0370 270 6000

already registered?

Please sign in with your existing account details.

need to register?

Register to access exclusive content, sign up to receive our updates and personalise your experience on brownejacobson.com.

Privacy statement - Terms and conditions

Forgotten your password?

Motor insurance law - outsourced claims


From catastrophic injury claims to low value shunts, the control of claims expenditure in a challenging claims environment is vital. Our team understands the motor market in which insurers operate bringing lateral thinking, business acumen, commerciality and innovation to meet these challenges.

We provide absolute technical expertise in a straightforward way, alongside exceptional client service with meaningful focus on the policyholder, as well as the broker and compensator.

We provide an end to end solution which can include policy drafting, pre risk survey, risk management advice, FNOL, desk or field investigations, outsourced claims handling, pre-litigation advice, litigation management, criminal regulatory representation, rehabilitation facilitation, expert management, fraud identification, recoveries and resolution and costs management.

Our work with our clients does not stop at claims management. We are always looking ahead, anticipating change and keeping our clients updated on this rapidly changing market and area of law. We offer auditing services, lawyer secondments, assessment and training programmes, full and intelligent MI reporting and bespoke client relationship management at both insurer, broker and policyholder levels.

What we do...

  • Over 60 clients - including commercial insurers, MGA’s, Lloyds syndicates, brokers, loss adjusters, TPA’s and self-insureds.
  • Sector experience - we act for HGV fleet operators, worldwide car hire providers, motor fleets, off road ATV owners, agricultural vehicle operators, emergency vehicles, coach companies and private individuals.
  • Over 30 dedicated lawyers - based in London, Nottingham, Birmingham, Manchester and Exeter.
  • Thought leaders - active in the reform debate, partnering our clients on submissions to the Ministry of Justice and others.
  • Complete motor claims legal service - specific project management, trend analysis, cross auditing and regular open dialogue of market wide developments.
  • Wide range of online solutions to streamline the claims handling process and enhance renewal rates - our suite of products includes Browne Jacobson protect, intelligent management information development, end-to-end claims handling, audit and review and online training.
  • Claims innovations – including a market opportunity analysis (MOA) facility and market leading claims analysis.
  • Project management - third party costs management, structured client training solutions, structured volume claims handling.
  • Full service offering – including wider corporate and commercial advice to the transport sector including expertise in logistics, distribution agreements, outsourcing, leases and cross border issues.

Related resources

Legal updates

Risk based approach to highway maintenance – face the future with confidence

The date for highway authorities to adopt the risk based approach that underpins the Well-Managed Highway Infrastructure Code of Practice is fast approaching.


Legal updates

The revised Highways Code of Practice: a seismic shift or business as usual?

The date for highway authorities to adopt the risk based approach that underpins the Well-Managed Highway Infrastructure Code of Practice is fast approaching.


Legal updates

Ogden 7 tables using the new discount rate of -0.75%

The announcement today that the injury claims discount rate will fall to -0.75% will have come as a surprise to many.


Legal updates

MOJ has announced small claims limit changes: £5,000 for whiplash and £2,000 for other injury claims

Following consultation on reforms relating to low-value injury claims, the government has today published its intentions.


What the directories say...

Recent experience

Related opinions