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Motor insurance law - outsourced claims


From catastrophic injury claims to low value shunts, the control of claims expenditure in a challenging claims environment is vital. Our team understands the motor market in which insurers operate bringing lateral thinking, business acumen, commerciality and innovation to meet these challenges.

We provide absolute technical expertise in a straightforward way, alongside exceptional client service with meaningful focus on the policyholder, as well as the broker and compensator.

We provide an end to end solution which can include policy drafting, pre risk survey, risk management advice, FNOL, desk or field investigations, outsourced claims handling, pre-litigation advice, litigation management, criminal regulatory representation, rehabilitation facilitation, expert management, fraud identification, recoveries and resolution and costs management.

Our work with our clients does not stop at claims management. We are always looking ahead, anticipating change and keeping our clients updated on this rapidly changing market and area of law. We offer auditing services, lawyer secondments, assessment and training programmes, full and intelligent MI reporting and bespoke client relationship management at both insurer, broker and policyholder levels.

What we do...

  • Over 60 clients - including commercial insurers, MGA’s, Lloyds syndicates, brokers, loss adjusters, TPA’s and self-insureds.
  • Sector experience - we act for HGV fleet operators, worldwide car hire providers, motor fleets, off road ATV owners, agricultural vehicle operators, emergency vehicles, coach companies and private individuals.
  • Over 30 dedicated lawyers - based in London, Nottingham, Birmingham, Manchester and Exeter.
  • Thought leaders - active in the reform debate, partnering our clients on submissions to the Ministry of Justice and others.
  • Complete motor claims legal service - specific project management, trend analysis, cross auditing and regular open dialogue of market wide developments.
  • Wide range of online solutions to streamline the claims handling process and enhance renewal rates - our suite of products includes Browne Jacobson protect, intelligent management information development, end-to-end claims handling, audit and review and online training.
  • Claims innovations – including a market opportunity analysis (MOA) facility and market leading claims analysis.
  • Project management - third party costs management, structured client training solutions, structured volume claims handling.
  • Full service offering – including wider corporate and commercial advice to the transport sector including expertise in logistics, distribution agreements, outsourcing, leases and cross border issues.

Related resources


Reflecting on the standard of care owed by an injured child and their parent

Caine Steven John Ellis v Paul Kelly & Violet Ellis (2018) highlights the challenges and sensitivities in alleging fault on the part of a child and parent in circumstances where the primary cause of an accident rests with a third party.



Applying QOCS protection in a claim for personal injury and something else

In The Commissioner of Police of the Metropolis v Brown [2018], the High Court ruled that a Circuit Judge was wrong to automatically apply QOCS protection to a claim for misuse of data which also included a claim for personal injury.


Legal updates

Risk based approach to highway maintenance – face the future with confidence

The date for highway authorities to adopt the risk based approach that underpins the Well-Managed Highway Infrastructure Code of Practice is fast approaching.



Personal injury reforms delay

In May 2018 I prepared a blog entitled ‘small claims u-turn?’ after the Justice Select Committee called on the government to put the ex-Chancellor George Osborne’s plans to raise the small claims limit for personal injury claims and prohibit awards of general damages for minor soft tissue injuries on hold whilst the past five years of reforms are evaluated.


What the directories say...

Recent experience

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