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Performance data brings mixed news for portal claims process

21 October 2013

Portal Co has released the first batch of Management Information (MI) for employers and public liability claims covering the first month of the new process which went live on 31 July.

Over 700 claims were submitted up to 31 August, which indicates claims are being processed quickly, as for most of these the incidents to which they relate had to take place after 31 July.

However, 15 of employers liability injury claims were withdrawn or rejected as duplicates, indicating that claimant solicitors processes are not quite right yet. A further 40 of claims were rejected for other reasons.

James Arrowsmith of insurance law firm Browne Jacobson said:

"The first months MI shows a significant number of claims leaving the portal via the "Exit Process" function. The reasons for that arent yet clear, though the MI shows a number of these are duplicate claims or claims that are withdrawn.

"We have heard reports of claims being submitted which relate to accidents pre-dating the 31 July start date, which may explain a further tranche of rejections. There are a number of other exclusions to the process which may justify the exit functions use.

"However, at this stage it is unclear how the process will perform in the long term. We can reasonably expect that over time practitioners will develop a better understanding of claims suitable for the portal, meaning less frequent use of the exit function. Conversely, we have yet to see the number of claims in which the deadline for liability decisions will be missed.

"In short, we need to reserve judgment on the process until the new rules have bedded in, and the MI is more mature."


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Lakhbir Rakar

Lakhbir Rakar

PR Manager