Please sign in with your existing account details.
Register to access exclusive content, sign up to receive our updates and personalise your experience on brownejacobson.com.
Privacy statement - Terms and conditions
Forgotten your password?
You have exceeded the maximum number of login attempts for this email address and your account has been locked. An email has been sent to member of Browne Jacobson's web team and some one will be contacting you over the next two working days with details of how to change your password.
Are you sure you want to remove this item from you pinned content?
Browne Jacobson frequently advises schools on the management of parental complaints. All high quality organisations value feedback of all kinds, including complaints but when this consultation was published we raised a number of concerns on behalf of our clients. The proposals to improve the way parents complaints are handled are now included in the Apprenticeships, Skills, Children and Learners Bill which is progressing through parliament. It is proposed that the Local Government Ombudsman will be given the power to investigate complaints about schools that remain unresolved once they have exhausted a schools complaints procedure.
This will replace the Secretary of States power to investigate under Sections 496 and 497 of the Education Act 1996. It is proposed that subject to parliamentary approval, there will be a pilot exercise which will commence in Autumn 2009 and will inform national roll out. In the meantime, any schools that do not have a clear policy for handling complaints internally should create one as a matter of urgency. This should include establishing a thorough system of record-keeping of those initial complaints which may develop into something more, considering how to obtain mediation and ensuring that procedures of governors are fully documented.
Download the full consultation paper
The Department for Education (DfE) has recently published further regulations to amend the operation of admission appeals and exclusion reviews given the ongoing concerns around the Covid-19 pandemic.
View
In this edition we provide you with the latest in legal updates, news and insight from the sector.
Following the awarding of qualifications based on determinations made by staff at examination centres over the past two years during the Coronavirus pandemic, a number of students and their parents have sought to challenge the awards.
During the summer break, students were issued with their final teacher assessed grades (TAGs) in GCSE, AS, A Level and other qualifications, with the vast majority achieving exceptional grades.
The content on this page is provided for the purposes of general interest and information. It contains only brief summaries of aspects of the subject matter and does not provide comprehensive statements of the law. It does not constitute legal advice and does not provide a substitute for it.
Partner and Head of Education
Select which mailings you would like to receive from us.
Sign up