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FAQs - Quickcall

18 January 2013

Our Quickcall service is a fixed fee legal helpline that you can call as often as you like for advice or support on any issue. As Browne Jacobson is an education law firm with many years experience in the education sector we can offer you prompt, practical and consistent expert advice from its national office network.

1. How does Quickcall work?

It is a legal helpline that you can call or email 365 days a year about absolutely any topic. Many schools use it as a comfort blanket to check they are doing the right thing before they do it and others use it when they face a challenge, be it from a pupil, a parent, a staff member or an external organisation. In short, if it happens at your school and you want to talk about it, then use the Quickcall service.

Pricing

  • Buying on your own – the annual fee is £1.50 per pupil subject to a maximum £1,350 and a minimum of £600 plus VAT
  • Collaboration discount – collaborate with two or more other schools (either as a group, or just buying together) and the annual fee is reduced to £1 per pupil per school subject to a maximum fee of £1,000 per school and a minimum fee of £500 per school plus VAT.

2. Who do we call?

When you sign up to the service, we will send you a team sheet of nine specialist education lawyers that you can call or email at any time. You will have three lawyers to choose from for employment issues, three for pastoral issues and two for governance. If you are not sure who to call, then you can call your Client Relationship Manager who will make sure the right lawyer calls you back straight away.

3. How quickly do we get our answer?

Most phone enquiries are answered there and then and those that can’t be are answered soon after, usually within an hour or two. The vast majority of emails are also answered within an hour or two. Those enquiries that are not answered within two hours are dealt with the same day/within 24 hours of the enquiry.

4. What sort of questions can we ask?

We’ve added some sample questions over the page so you can see the sort of thing you can use the service for. The simple rule is this: you can call us for absolutely anything!

5. What happens if it falls outside of the 30 minutes allowed?

We will be able to fix most queries within the 30 minutes. If we can’t, then we will tell you and either provide you with a fixed fee for the advice or an estimate of the likely cost. We will not incur any costs before you tell us to.

6. What is the benefit to my school?

You will benefit from consistent, responsive and pragmatic advice provided by a leading education law firm an as we make sure our team is always available, you don’t have to wait for the support you need. The fixed cost also gives you the peace of mind to use the service whenever you need to, meaning you can feel comfortable calling us to check something before you do it or simply to get a second opinion, safe in the knowledge that call will cost you nothing.

7. As well as a helpline, what else do we get?

The Quickcall service also offers a regular mailing called Quickcall Essentials. We send out these mailings in response to changes in law or guidance. Rather than just tell you about it, we will provide you with a link to the guidance, summarise it for you, tell you the key changes, tell you what policies are affected and pass on our top tips to manage the change. On top of that, you can also access exclusive discounts with our disclosure service partner, TMGCRB.

Some recent questions…

  • can the DfE revoke an Academy Order after an Ofsted inspection?
  • can the governors change a fixed term exclusion to a permanent exclusion?
  • can we amend our articles to dispense with the need for an AGM?
  • can schools employ unqualified teachers?
  • should we respond to a FoI request for a personnel file?
  • should we reveal head teacher salaries following a FoI request?
  • the police want to interview our staff following the death of a pupil. What should I do?
  • our fire alarm is broken. Should I send all the children home?
  • should I provide a parent with a copy of an accident form?
  • can teachers have a probationary period?
  • can a verbal job offer be withdrawn?
  • do I still need to get governors DBS checked?
  • what should I include in my admission appeals prejudice statement?
  • can I recover admission appeals costs from the EFA?

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