0370 270 6000

Education lawyers rated top for client service

5 December 2013

The education team at law firm Browne Jacobson has been presented with a top award for the quality of its client service by Investor in Customers (IIC) - the first in its sector to receive such an award.

Before awarding the accreditation IIC undertook a five week rigorous assessment, including analysing client and employee feedback, before concluding that the team delivered exceptional client experience with solid scores across the IIC model.

Comments from satisfied clients include:

We have experienced truly excellent service from the start and the advice given at all times has been first rate.

I was very well supported in a very challenging case and was new to the role at the time so this was a vital support to establishing myself in the role as Head of the school.

Browne Jacobson has given me an excellent service with a smooth conversion and there were no difficulties for me. I feel valued as a customer and would unreservedly recommend them.Mark Blois, Head of Education at Browne Jacobson, said:

"As the first law firm to be assessed by Investor in Customers nationally we are obviously delighted to be independently recognised for our client service and the first legal team in the country to have a three star rating from IIC.

"Exceptional client service is at the heart of everything we do and whilst we consistently seek feedback on the services we deliver this is the first time that we have been independently assessed.

"The award is a testament to the standards we have achieved and the value our clients place on the services we provide."

Investor in Customers is an independent assessment organisation that helps organisations improve client satisfaction levels. Organisations are graded with one, two or three stars for the quality of client service delivery and relationships.

Tony Barritt, Lead Consultant at IIC added:

"In todays fast paced and competitive workplace the insatiable desire for instant and reliable information means that merely satisfying customers is no longer good enough. You have to excel, to deliver an exceptional customer experience every time and to continue to look for improvements every year. There is no doubt that Browne Jacobson is fully deserving of our highest award as their scores at all levels were truly remarkable"

Focus on...

Guides

Good governance essential to avoid falling foul of the ESFA

There’s been little evidence of interventions or financial management reviews this year and it appears the Education and Skills Funding Agency (ESFA) has re-focussed on financial delivery. It’s also telling that there were no discernible changes to the reporting of financial irregularities in the Academies Trust Handbook 2022.

View

Legal updates

Top three training topics 2022-23

As well as providing day-to-day support to help you focus on managing your settings, we also provide training and professional development on a range of topics to keep you and your staff up-to-date.

View

Legal updates

Children's commissioner recommendations for SEND reform

The Children’s Commissioner, Rachel De Souza, has recently published a report “Beyond the labels: a SEND system which works for every child, every time”, which she intends to sit alongside the DfE’s SEND Review (2019) and SEND Green Paper (2022).

View

Blogs

The role of benchmarking in setting pay in schools

The use of salary benchmarking data is common place in most sectors in the UK and it’s great to see that CST’s salary survey for school trusts is growing with a higher number of participating organisations and included job roles. This years’ survey includes over 2000 job roles and 147 participating organisations.

View

Lakhbir Rakar

Lakhbir Rakar

PR Manager