providing seamless outsourcing
the challenge:
To provide Hiscox with an efficient and streamlined outsourcing
service to handle certain professional indemnity claims and their
administration. This was to be undertaken for a fixed fee per
notification and required close liaison with the Hiscox team to
ensure their clients received a seamless service, regardless of who
was processing the claims.
our approach:
We created a dedicated claims handling and administration team
to work with Hiscox and their clients to process claims on a timely
basis. We also used our information technology capabilities
to develop an innovative and award winning system to deal with the
claims handling and to monitor and manage reporting.
the result:
The services have been successfully outsourced, providing a cost
effective and efficient claims handling process that is fully
integrated with Hiscox’s own systems and processes. The work
of the teams has been recognised, with Hiscox recently being
awarded joint top ranking for their claims handling service in
the Insurance Times survey in 2009, increasing their reputation and
profile further in this competitive market.