our services

Insurance work is a major part of our business and the size of our department and depth of our expertise allows us to handle a large volume of cases at all levels of complexity; from small scale fast track to multi-million pound claims and large-scale statutory inquiries.

Our comprehensive range of insurance services includes:

Motor:

Motor claims handling – including catastrophic, mid range and small claims handling
Credit hire – including specialist advice on mitigation, impecuniosity, rates, disputes, additional charges and delays, contractual elements of disputes, drafting, access to daily spot hire rates, training
Specialist claims handling - including handling catastrophic injuries including periodical payments and indexation issues, to fast track and small claims teams. Our highly commercial and innovative strategy is to bring each claim to a proper conclusion as quickly as possible with minimum outlay.
Counter fraud - our specialist anti-fraud team is dedicated to the detection, investigation, and defence of fraudulent claims together with asset tracing and recovery, and the prosecution of fraudsters
Policy interpretation and technical issues – including policy drafting and interpretation, coverage issues, repudiations, limitations on use and condition, Road Traffic Act issues, MIB and Article 75 liability, dual policies, EU directives and jurisdictional problems
Advocacy – including advice, drafting, negotiation, advocacy and training
Jurisdictional and cross border problems - EU Directives, Green Card, and “applicable” law difficulties
Costs – including strategic costs advice during the course of litigation, enforceability of CFA’s, CCFA’s, retainers, proportionality and reasonableness considerations, “lost issue” arguments, analysis of claimant costs and points of dispute, advising on and carrying out settlement negotiations, providing advocacy at detailed assessment hearings and training in-house teams
Effective management reporting - our online case management system, Solcase^™, delivers automated diarising, document generation, data capture and key performance indicator generation to ensure that your claims matters are kept on track, on time and on budget
Training – We regularly run tailored training courses from introductory to advanced levels on all the above areas, either at our premises or on our clients sites

Employer and public liability:

Claims investigations – including the collation of evidence at all stages of the claims
HSE prosecutions/inquests - including PACE interviews, advising on plea complex processes
Specialist advice – including manual handling, slips and trips, complex industrial disease, work related upper limb disorders, hearing loss and stress claims, minor catastrophic injuries, rehabilitation or care programmes, analysis of the impact of periodical payments, funding and indexation arguments
Occupiers liability – including the occupation of premises by commercial or public sector bodies, claims made by visitors / agency employees to buildings/premises
Policy interpretation – including coverage, repudiations and policy construction
Information management – including advice in Data Protection and disclosure under the freedom of information act
Costs – including strategic advice, drafting, negotiations, Advocacy and training
Effective management reporting - our online case management system, Solcase^™, delivers automated diarising, document generation, data capture and key performance indicator generation to ensure that your claims matters are kept on track, on time and on budget
Training – We regularly run tailored training courses from introductory to advanced levels on all the above areas, either at our premises or on our clients sites

Professional indemnity:

Claims defence – including a full suite of litigation services
Claims handling – including outsourced and delegated authority claims handling
ASE and extra-litigation services – we settle claims within the framework of the professional negligence pre-action protocol
Policy coverage and dishonest investigations – including policy interpretation, remedies for breach of policy obligations, investigations for complex dishonest investigations for underwriters
Insurance products innovation – including policy word drafting and development of claims management initiatives and agreements
Regulation and financial services advice – including advising on dealing with FOS, FSCS and the FSA
Risk management for underwriters – including pre-risk audits and full risk management reviews of existing and prospect policyholders operations
Case management reporting – our online case management system Solcase™ delivers automated diarising, document generation, data capture and KPI’s, ensuring your claims are key on track and on time. Considerable investment in sophisticated cost management systems enables clients to retrieve management reporting data on line whenever they wish and teams are happy to work with clients to provide data in any format they require
Training – We regularly run tailored training courses from introductory to advanced levels on all the above areas, either at our premises or on our clients sites

Click here to find out more about our specialist insurance team.