shared services survey 2011
Read views from local authorities on shared services
Three years on from our review into the state of shared
services across the public sector, we have taken another
look at shared services to see what’s been achieved. We
commissioned Ipsos MORI to research views amongst local authorities
and can report that not only are shared services projects being
delivered but there is step change in attitudes towards
transformation and outsourcing, as well as the merging of front
line services and public and private sector sharing of
services.
For many, shared services will mean a new way of collaborative
working, outsourcing and joint venture arrangements. Concern
amongst managers over the complexity of these arrangements remains
high to this day but greater transparency will be fundamental in
ensuring much needed public and political buy-in.
Our report - 'shared services survey 2011' - sets out the
results of our research. If you have any views on the findings in
the report or wish to discuss your own views about shared services
we would be delighted to hear from you.