our client charter

We believe in developing long term mutually beneficial relationships with our clients.

In practice that means we commit to delivering those things that you should expect from your law firm:

• Quality legal advice that is straightforward and in plain language
• Clarity on our intended approach to a job
• Updates on all work we do for you and hitting deadlines
• Dealing with your letters, emails and phone calls promptly
• Agreeing transparent pricing structures that reflect the value of our work
• High standards of honesty and integrity
• Informing you of any conflicts of interest immediately
• Ensuring that we provide you with the right people for the job

It also means that we will add value to your business by:

• Taking a commercial, common sense approach, based on a thorough understanding of your objectives
• Offering an opinion, rather than just legal arguments
• Being innovative
• Continually improving our ways of working and ensuring that our systems are streamlined and efficient
• Being a part of your team

Most importantly; we don’t just say it, we do it.

We always value knowing how we are doing. If you would like to offer any feedback on the work we have done for you please call or email our managing partner, Iain Blatherwick on 0115 976 6183 (iblatherwick@brownejacobson.com) or our senior partner, William Colacicchi on 0115 976 6281 (wcolacicchi@brownejacobson.com).