offshore outsourcing to India
the challenge:
Advising a software company, on an offshore outsourcing of
development work to India, whilst ensuring that any future
developments owned by our clients were in accordance with existing
protocols, were kept secure and the team involved was
consistent.
our approach:
We spent time looking into the client’s concerns and past
experiences in order to further understand their concerns.
Taking advice from Indian contacts we also investigated the
practical issues involved in ensuring that an Indian court would be
able to enforce contractual terms we wanted to include.
the result:
We were able to create a contract robust enough to deal with
the risks that the client faced at the time and looking into the
future, particularly on termination of the contract. Our
agreement clearly set out expected service levels to take account
of the client’s concerns over consistency, standards and
security.